Refund policy
Every product has a 7-day free trial precisely so you can decide before you pay. This policy covers what happens if you pay and then change your mind.
Free trial
The trial gives full product access with no card on file. Nothing is charged automatically when it ends, so there is nothing to refund.
Monthly subscriptions
Cancel at any time. The subscription runs to the end of the paid month and is not renewed. Part months are not refunded.
Six-month and yearly subscriptions
- Within 14 days of the first payment: full refund, no reason required.
- After 14 days: pro-rata refund of the unused whole months, less any onboarding or migration work already delivered.
- Renewals follow the same rule from the renewal date.
Services and custom work
Managed services, migrations, integrations and onboarding are billed for work performed and are not refundable once delivered. Unstarted milestones are refundable in full.
Service failures
If we miss the availability target in the service level agreement, service credits are applied automatically to your next invoice. Credits are the primary remedy for downtime.
How to request a refund
Email robic@nextrobic.in from the account owner's address with the invoice number. Approved refunds are returned to the original payment method within 10 business days.
Questions about this document? Write to support@nextrobic.in.